Dallas International University's Response to COVID-19

In light of the COVID-19 pandemic, courses at DIU are being offered in both face-to-face and virtual modalities. DIU is taking precautions to promote safety and limit close contact as possible. See FAQ below for more information. If you are on campus and feel ill, please call the ILC Clinic at 972-708-7408 and leave a message, and they will return your call on the next open day. In addition, if you feel ill or believe you have been in close/prolonged contact with a confirmed case of COVID-19, do not come to class. Notify Stephen Peterson, our Associate Dean of Students at COVID@diu.edu or call/text 641-758-4334.

For updated information on active cases and those in quarantine, check the DIU COVID-19 Dashboard.

Frequently Asked Questions (FAQ)

Hours and Access

What procedures are in effect to access the DIU campus?

When you enter the campus at 7500 W Camp Wisdom Road, turn left and go to the east gate. The badges of students, faculty, and staff will open the gates and school buildings from 6:30 AM to 10:00 PM seven days a week. For campus guests without a swipe badge, access is available from 6:30 PM until 10:00 PM Monday through Thursday, and 6:00pm on Fridays and Saturdays excluding holidays.

If you live at the International Linguistics Center, your badge will open the gate any time of any day.

Visitors and delivery drivers who do not have a badge can push the call button, which is staffed 8:15am to 5:00pm business days.

What is currently open?

The Boutique is like a small thrift store, but the price is free! It is available to students, faculty, and staff. The Boutique is currently open only by appointment. Phone (214) 850-9998,

Chaplain’s Office

The Chaplain’s Office is located in the Student Life Center. It keeps posted hours both on their door and phone message. You can find the email address here. When you visit, wear a mask and practice six-foot physical distancing. Until further notice, primary contact with the Chaplain should be conducted remotely.

Childcare Center

Childcare is available to DIU families in the Activity Center building this summer for 3-5 year olds and for kindergarten through 5th grade. This coming fall term, the International Linguistics Center will offer childcare for 3-5 year olds. In addition, this coming Fall Term, there is a possibility of adding toddlers (18-36 month children) if the ILC gets a volunteer willing to commit to serving as an assistant in the Childcare Center 2-3 mornings each week for a minimum of one semester (1 year preferred). If you are interested in volunteering for this important ministry opportunity, contact Mary_Roberts@sil.org. If a volunteer appears, we will update this FAQ right away.

Computer Lab
The Computer Lab is located in the Mahler Building and is open. When using the Computer Lab, please practice six-foot physical distancing and wear a mask. Use the hand sanitizer provided as you enter and leave the Computer Lab. Use a sanitizing wipe to clean your workstation (keyboard and mouse) before and after each use. Since the Mahler 6 lab capacity is reduced for physical distancing, we also have additional student computers available in Mahler 4 that may be used when a class is not meeting in that room.

For the Fall Term (beginning August 16), both masks and physical distancing will not be required in the Computer Lab and classrooms.

Cowan apartments
Cowan is closed to visitors until further notice. When Cowan reopens, visitors must practice posted hygiene protocols including wearing a mask and practice six-foot physical distancing. 

DIU buildings
Faculty, staff and students have been issued swipe badge keys to open doors as needed. Non-DIU personnel may only enter as DIU accompanied guests, must wear a mask and practice six-foot physical distancing. If you are visiting campus and need access to DIU buildings, go to the Mahler Welcome Center first to speak to the receptionist or phone the ILC receptionist at 972-708-7300.

For the Fall Term (beginning August 16), both masks and physical distancing will not be required in DIU buildings except in a few private offices. Masks and physical distancing in all public spaces (hallways, classrooms, FourPoints Lounge, restrooms, etc.) will be optional.

Dining Hall
The Dining Hall provides lunch M-F, served from 12:00-12:45 pm. 

Guests are expected to wear a mask until seated and eat with six-foot physical distancing. Because seating is limited, plan to take your lunch out most days.

Four Points
Four Points is the student lounge located in the Mahler Building. It is open to DIU personnel and accompanied guests. In Four Points practice six-foot physical distancing, use hand sanitizer and wear a mask. Please use the provided hand sanitizer at entrances when you enter and when you exit. No shared food is allowed due to COVID-19, but individually-packaged snacks are available.

Guest House
The Guest House is currently open only to residents. Guests of residents should expect to be met outside.  When the Guest House is opened to non-residents, guests will be expected to wear a mask and practice six-foot physical distancing.  The housing office is accepting reservations from students. Contact them at housing_dallas@sil.org

Health Clinic
The Health Clinic is open in the mornings on Mondays. Wednesdays, Thursdays, and Fridays. It is open Tuesday afternoons. Call 972-708-7408 for an appointment. Please leave a message if there is no answer.

You can contact the Library reference librarians by email at Library@diu.edu or urgent requests may be answered by phoning 972-708-7416 between 9:00 am and 4:00 pm, Monday-Thursday; please do not leave messages. 

The Library is open 9:00 am to 6:00 pm, Monday-Friday; 10:00 am to 5:00 pm, Saturday; closed Sundays. Those entering the Library are required to wear a mask and practice six-foot physical distancing.

The pool is currently closed until the spring.

Soccer field
The soccer field is closed for the season because it is being resurfaced.

Student Life Center
The Student Life Center is open. In the SLC, practice six-foot physical distancing, use hand sanitizer, and wear a mask. Please use the provided hand sanitizer at entrances when you enter and when you exit. No shared food is allowed due to COVID-19, but individually-packaged snacks are available in the fridge for free.

Health and Safety

How can I get a COVID-19 vaccine?

COVID-19 vaccines are currently being distributed in the Dallas area. Eligibility has expanded to all adults (effective 3/29/2021), though higher-risk populations are still being prioritized. Review this document for information on how you can schedule a vaccine appointment.

Once I've had COVID-19 or my vaccination, then what?

In concert with the International Linguistic Center leadership, DIU is developing a policy for campus life once the vaccine is widely available (everyone has had it who wants it). Until further notice, whether a person has already had COVID-19 or the vaccine or both, everyone on the DIU campus is required to continue to wear a mask, practice 6 foot physical distancing and use hand sanitizer when indoors. The CDC has issued guidelines that will likely be adapted to DIU’s context.

Where can I get information on masks that I need to wear and if DIU will provide any?

Homemade cloth masks, professionally-made masks, and disposable masks are acceptable. A bandana and plastic face shields are also acceptable. All masks when worn must cover both mouth and nose. All DIU faculty, staff, and students are responsible to provide their own masks.

What can I do to protect my health from COVID-19?

Wear a mask when indoors and sharing space with others, wash your hands frequently, practice six-foot physical distancing, especially when indoors, and self-quarantine if you become symptomatic.

If I feel ill, should I go to the Health Clinic?

If your temperature is over 99.6F, stay home. Do not go to the Health Clinic. Phone the Health Clinic and report that you are not well at 972-708-7408. They will give instructions for getting help. The Health Clinic hours are now M,W,Th, F mornings 8:30 AM -12:00 PM and Tuesday afternoons 1:30 – 4:30 PM. If you suspect that you may have COVID-19 or have been exposed to it, please also contact Stephen Peterson, our Associate Dean of Students at COVID@diu.edu or call/text 641-758-4334.

What happens if someone comes down with COVID-19?

If an on-campus student becomes symptomatic or tests positive for COVID-19, we will immediately place them in quarantine in their place of residence and begin the process of contact tracing using the CDC’s current criteria for “close contacts” as a guide. All close contacts on-campus will be notified and required to quarantine for a minimum of 10 days (in accordance with CDC guidelines) from the date of their last close contact with the case or until the person they came in close contact with is confirmed to not be a COVID-19 case via PCR test. Students that are in quarantine will receive daily check-in calls from authorized staff and will be placed on a meal/grocery delivery schedule, if needed. Students with a lab-confirmed case of COVID-19 will be required to quarantine until they meet the CDC’s criteria to end quarantine.

Commuting students will be handled a similar way, though we cannot directly enforce quarantine measures. However, their badge access to campus and all school buildings will be disabled for a minimum of 10 days from illness onset if they register positive on a COVID-19 test.

If you are looking for testing options or trying to evaluate whether or not you should be tested, reference this document with some basic information.

How is the spread of COVID-19 being mitigated in dormitory housing?

All Guest House residents are expected to adhere to our current Guest House COVID-19 Protocols. Note that while vaccination is not required for students in campus housing, unvaccinated residents will be required to take more mitigation steps after arriving on campus for the safety of our community. If you are planning on getting vaccinated, we recommend that you do so before arriving on campus.

What COVID-19 protection measures will be in place in classrooms?

The following measures apply to all classroom learning: 

  • Six-foot physical distancing between all students and the instructor is provided for and required. Therefore, the maximum number of people in every classroom is capped. A given room’s maximum capacity is posted.
  • Students and instructors are required to wear masks in the classrooms, and everywhere in buildings. Instructors have the option in class (but not in hallways) of replacing their masks with face shields. For overflow classes, instructors may opt to wear a face shield walking between the two rooms he or she is overseeing.
  • Please use the provided hand sanitizer at entrances when you enter and when you exit your classroom.
  • For the Fall Term (beginning August 16) both masks and 6 foot physical distancing requirements in classrooms will be dropped. Students with COVID-related health safety concerns are invited to attend class virtually. They must choose prior to the first day of class whether they prefer to attend in the room or virtually.

When entering DIU offices, are there are any safety protocols to know about?

DIU private offices and doors now post a sign saying “face masks required” or “face masks optional” according to the preference of the office’s host. When you as a guest visit an office, read the posted sign before entering. If the sign says masks are required in that particular office, wear your mask prior to entering. If the sign says that face masks are optional, it is your responsibility as a guest to choose your own preference and either wear or not wear a mask as you enter. The office host will match your choice accordingly.

What is the risk to return to DIU?

The risk is low but real. DIU is taking extraordinary measures to ensure the safety of the entire DIU community. That safety depends on the participation of the community to maintain a safe environment.  All DIU community members are asked to sign a Community Guidelines agreement that includes a waiver of responsibility to the school.

How to contact DIU

How do I communicate with DIU faculty or administrative departments?

To protect both students, faculty, and staff, most communication is being done remotely.

  • Students are encouraged to use Microsoft Teams to communicate with any faculty or staff member in place of in-person meetings. Instant video calls, audio calls, and chats are easy to do in Teams between anyone with an @diu.edu email address who uses Teams. You can use Microsoft Teams in a web browser or download it here.
  • You can get contact information to reach any DIU faculty or staff member by going here: https://www.diu.edu/about-us/directory/
  • You can get contact information to reach any department at DIU by going here: https://www.diu.edu/about-us/department-contact
  • Every department and each DIU employee has individual preferences about how to reach them. You should default on reaching out by email but if you phone, their voice message gives specific instructions on how best to reach them, when are their office hours, etc. If you find a department where that is not the case, please notify Bill Harris at VP-Operations@diu.edu.

Academic Questions

What are school classes at DIU like during COVID-19?

Most of the courses at DIU are being offered in both face-to-face and virtual modalities. This Fall Term (beginning August 16) all classes are offered both ways. However, in-class face-to-face instruction will be offered without mandatory mask and physical distancing requirements. Students with COVID-19 safety concerns may attend classes virtually but must choose prior to the course start date whether they prefer to be in the room for learning or else attend as a distance ed. student. They will not be allowed to switch once classes are in session.

Where can I find information about DIU’s courses and how each is taught?

Info on courses can be found here: https://www.diu.edu/academics/course-schedule/. There are currently synchronous versions of all non-OL (Online) and non-IN (Intensive) courses. Many courses are taught in-person, but when the enrollment cap for each course is reached, Campus Café will close registration for the on-campus version of the course and later-registering students have to enroll in the synchronous version of the course, attending only via Zoom.

Where can I find Registrar/Academic Forms such as Plan of Study, Audit Permission, etc?

Student forms can be found on the DIU website. Electronic forms are preferred over paper forms. Forms can be circulated for signatures via email.   https://www.diu.edu/academics/academic-forms/ 

What does Transform (chapel) currently look like?

Transform is being conducted using a combination of in-person and Zoom. Those attending in the room at Transform are required to wear a mask and practice six-foot physical distancing. Vulnerable individuals should be especially cautious about attending any large gathering.

How do I get IT support?

You can contact DIU’s Computing Services department anytime at helpdesk@diu.edu. Please use your @diu.edu email account to submit a helpdesk request. If you do not have access to your email account, you can contact online@diu.edu   

What if I don’t have a device that I can use for Zoom in my SL courses?

We strongly encourage students to purchase a device that is capable of running Zoom for their SL courses. If you are on campus and you either do not have a device or are having technical problems with your laptop or tablet, DIU’s IT department has a limited number of Chromebooks and laptops that can be loaned for student and faculty/staff use as needed. Devices are loaned out on a first-come, first-served basis. If you do not live near the campus and do not have access to a device, please contact DIU’s IT department at online@diu.edu.

What kinds of support can I get from the Library?

Dallas International University is a private non-profit institution. Due to COVID-19 the campus is closed to the public, including the DIU library. For the time being, several services are available from the DIU Library but only to DIU faculty, staff, and current students.

Consultation with librarians: 

  • You can contact the Library reference librarians by email at Library@diu.eduor phone 972-708-7416 between 9:00 am and 4:00 pm, Monday-Friday.  
  • Librarians are available to assist instructors in identifying undiscovered digitized resources in DIU-subscribed databases, such as the eBook Collection or other full text databases of journal articles. They may also explain how to use other scholarly sources, such as Researchgate.net.

Course readings: 

  • Physical Course Readings will be processed for all courses that Academic Affairs designates to be taught on campus and in person.
  • Library Staff will continue to advise and assist DE coordinator(s) and instructors in identifying, preparing, and uploading copyright-compliant Course Readings into DIUonline.  
  • Additional procedures and forms are under development during Summer Term.  DIU will have an Annual Copyright License that will offer one database to check to see if print materials may be digitized and how much the publishers allow to be uploaded into a Course Management System like DIUonline.

General Circulation of DIU-owned Materials 

  • Delivery of library-owned, physical books is limited to those living in the U.S. and Canada.  
  • Instructors, in collaboration with librarians, may need to assist students living elsewhere to find local library resources or identify alternative digital resources.
  • Journals may be borrowed by those living in the DFW area. Otherwise, under Fair Use guidelines, the Library will provide single article copies to individuals upon request.

Interlibrary Loan (ILL) 

  • Interlibrary Loan (ILL) requests for journal articles are the most likely to be supplied by other libraries.
  • Interlibrary Loan services anticipates several limitations: (1) other libraries may not be loaning books and (2) pickup and return of physical editions of monographs is limited to the DFW area. ILL books can’t be shipped to students living elsewhere.
  • ILL Staff can request collected works, scan, and email individual chapters to DIU researchers upon request.